Shipping and Care

OVERVIEW

All SHAMS & KAMAR pieces are shipped from Morocco.

Each garment is carefully prepared and dispatched using trusted international courier services. Shipping costs are calculated based on destination and displayed at checkout prior to payment.

PROCESSING & DISPATCH

All available pieces can be purchased directly through their product pages, where detailed information is provided.

Orders are prepared and dispatched within 2 to 4 business days. Once your order has shipped, you will receive a confirmation email with tracking details.

Complimentary shipping is offered within Morocco. International orders are shipped via DHL Express Worldwide and are fully traceable.

Orders are not dispatched on weekends or Moroccan public holidays. Orders placed during these times will be processed on the next business day.

A signature is required upon delivery.

SHIPPING ZONES

We currently ship to the following regions:

            •          Morocco

            •          Europe

            •          North Africa

            •          USA and Canada

            •          Arabian Peninsula and Gulf

            •          Rest of the World

Shipping rates are applied per zone and clearly displayed at checkout.

DELIVERY TIME FRAMES

Estimated delivery times after dispatch:

            •          Morocco, 2 to 4 business days

            •          Europe, 4 to 7 business days

            •          International destinations, 5 to 10 business days

Delivery times are provided as guidelines and may vary depending on destination, customs clearance, or local holidays.

SHAMS & KAMAR cannot be held responsible for delays caused by customs authorities or circumstances beyond our control. Additional information may be requested for customs processing.

CUSTOMS & DUTIES

For international orders, customs duties, import taxes, or local charges may apply.

These charges are not included in the item price or shipping cost and remain the responsibility of the client.

CARE

SHAMS & KAMAR garments are crafted from carefully selected fabrics, often sourced from vintage or limited materials.

To preserve the character and longevity of each piece, we recommend professional dry cleaning, gentle handling, and storage away from direct sunlight and humidity.

Natural variations in texture, color, or weave may occur and are part of the garment’s identity.

Specific care instructions may accompany your piece.